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The information below is for AGORA Online Purchase Only.
For AGORA Store & Retail Purchase – Please contact the store for “Store Return and Exchange Policy”
Information Notice on the right of withdrawal and return of faulty and non-conforming goods
Right of Withdrawal
For online purchases processed through AGORA.Care you are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.
To exercise this right, you can send an explicit declaration to AGORA via email address email@example.com stating your intention to exercise your right of withdrawal.
Remember to insert a Copy Of Your Receipt in the packaging together with the product in it’s original box.
To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.
If you withdraw from this purchase, we shall refund all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which AGORA Cosmetics receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.
If you have received the product, please return it to AGORA Cosmetics without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Return due to defect or nonconformity
If you have received an incorrect or damaged product, please contact our Customer Care service to request your Return Materials Authorization, together with any photographic evidence. You can do this using the contact form or by writing to firstname.lastname@example.org
Customer Care will send you a confirmation email with shipping instructions and indications on how to change or request a refund for the purchased product.
All Returns should be sent to 4260 Cameron Street, Las Vegas, NV 89103 – AGORA Cosmetics
For Questions about Online orders and Returns call: +1 (800) 920-2440